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Our electronic correspondence representatives are standing by with answers to your questions; just click here to send your question! They can provide you with detailed product specifications, pricing & shipping information, order status, service information and more. And they'll respond to your e-mail by the end of the next business day! Please include your name, e-mail address and phone number in the text of your message to ensure a quick response.
Your questions are also answered and any order changes made in just one phone call! Call a Customer Relations Specialist at 1-800-952-3509. No answering machines or runarounds; only friendly, skilled representatives trained to handle your questions, order substitutions, returns or billing.
Our Electronic Ordering system, BSonline, is available all the time, except for the hours between 10:00pm and 3:00am CST for daily maintenance, as well as after 5:00pm on the last working day of each month. We're open 19 hours a day for your electronic ordering!
Freight Terms
Free freight on all office product orders of $50.00 or more shipped within the continental United States. Free freight applies only to merchandise that can be shipping via standard UPS ground transportation. Items such as office furniture or bulky items which weigh over 70 pounds must be shipped by common carrier. Free freight does not apply to these items. We will quote additional charges for these items prior to processing your order. If you would like to track your shipment, go to the "Track Shipments" section.
Methods of Payment
Our web site has secure, encrypted credit card processing for Visa, MasterCard, and Discover cardholders. For corporate clients with good credit history and who are rated with D&B, we have net 30 day open account billing. Please contact us for a credit application if you would like to have open account billing.
Privacy Statement
At Brown & Saenger, your right to privacy is of the utmost concern. When you visit our site, we only collect data that you allow us. When information has been voluntarily submitted or posted to this web site, only Brown & Saenger employees can access it.
The information that you provide will be kept confidential and used to support your relationship with Brown & Saenger. Employees who have access to your personal information are required to keep the information confidential and not use it for any purpose other than to carry out the services they are performing for Brown & Saenger. Information regarding name, address and telephone number, or your order and the products you purchase, cannot be sold to any outside organization for its use in marketing or solicitation. To prevent access, maintain data accuracy and ensure the correct use of information, we have appropriate physical, electronic and managerial procedures to safeguard and secure that which we collect online.
Data Collection
The information collected about you is limited to what is needed for conducting business and offering products and services that might interest you. We will also use the feedback for optional online surveys and polls to better enhance our web site.
Safe Shopping
All transactions with Brown & Saenger products are encrypted through the industry standard called Secure Socket Layers (SSL). What this means to the client is that all credit card information is rewritten in a manner that nobody but Brown & Saenger can understand.
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